Multi-Channel Integration
Facebook Messenger
Connect your Facebook Pages and automate customer conversations with AI-powered responses.
Instagram Direct Messages
Handle Instagram DMs automatically with intelligent responses and lead capture.
WhatsApp Business
24-hour messaging window management with template message support.
Shopify Integration
Real-time product search, order tracking, and cart abandonment recovery.
WooCommerce Integration
Seamless integration with WooCommerce stores for product search and order management.
Universal Widget
Embeddable chat widget that works on any website with customizable design.
Calendly Integration
Automated appointment booking with availability checking and pre-filled customer info.
AI & Intelligence
RAG System
Advanced Retrieval-Augmented Generation with vector database search for context-aware responses.
Knowledge Base Management
Upload documents (PDF, DOCX, TXT, MD) and train your AI with your business knowledge.
Intent Detection
Multi-level intent detection using keywords, regex, and LLM for fast and accurate responses.
Context-Aware Responses
Maintains conversation context across multiple messages for natural interactions.
Semantic Search
Vector-based similarity search to find relevant information from your knowledge base.
Actions System
Lead Capture
Automatically capture leads with custom fields and store in database or send to CRM via webhook.
Order Processing
Process orders and bookings automatically with confirmation messages and notifications.
Email Notifications
Send automated email notifications to your team when actions are triggered.
Webhook Integration
Trigger external webhooks for custom integrations with CRM, ERP, or other systems.
Redirect Actions
Redirect users to specific URLs or product pages based on their queries.
WhatsApp Actions
Send WhatsApp messages or links automatically when users request contact.
E-commerce Automation
Real-Time Product Search
Instant product search across Shopify and WooCommerce stores with intelligent caching.
Cart Abandonment Recovery
Automatically recover abandoned carts with personalized messages and discount offers.
Order Tracking
Real-time order status updates and tracking information sent automatically to customers.
Product Recommendations
AI-powered product recommendations based on customer queries and preferences.
Analytics & Insights
Usage Analytics
Track messages, conversations, integrations, and API calls with detailed metrics.
Response Time Metrics
Monitor median, P95, and P99 response times for performance optimization.
Integration Performance
View usage breakdown by integration with performance comparisons.
Actions Analytics
Track actions per conversation KPI and success rates for revenue attribution.
Export Reports
Export analytics data to CSV or PDF for further analysis and reporting.
Security & Reliability
JWT Authentication
Secure authentication with access and refresh tokens for enhanced security.
Data Encryption
Sensitive data encrypted at rest with secure credential storage.
Webhook Verification
Signature verification for all incoming webhooks to ensure data integrity.
Rate Limiting
Per-user and per-endpoint rate limiting to prevent abuse and ensure fair usage.
HTTPS Only
All API calls and data transmission over secure HTTPS connections.
Why Choose UCrew?
See how we compare to the competition
AI That Acts, Not Just Answers
Unlike Chatbase, UCrew doesn't just answer questions - it takes actions like capturing leads and processing orders.
Multi-Channel Mastery
One bot for Facebook, Instagram, WhatsApp, Shopify, WooCommerce, and more. True multi-channel support.
E-commerce Native
Built specifically for online stores with product search, cart recovery, and order tracking built-in.
Your Business, Your Knowledge
Advanced RAG system learns from your business data, not generic knowledge bases.